Amazon Connect

AWS select consulting partner

Amazon Connect Speciality

Leanbit has vast experience helping customers effectively implement a fully cloud based Contact Center solution, creating seamless contact center flow across corporate locations.

As an AWS specialized partner we provide our experience to build any size of contact center from single agent solutions to global solutions wich advanced skill based routing features

With the brilliant and effective support of Leanbit we have been able to move our entire Customer Service team from a traditional on premise contact center to Amazon Connect in a matter of weeks, covering 6 countries.

Gabriele Ballarin

Head of IT department - Unox spa

Agile Approach


The cloud contact center reduces call volume from 8% to 24% thanks to improved routing, interactive voice response (IVR) help, agile IVR updates and digital enhancements to AI analytics.


Visual contact flow configuration allows to adapt Amazon Connect to your business

Integration & Customizzation

Native support to Amazon Lambda allows easy e smooth integration with corporate IT


Combine Amazon Lex, Amazon Transcribe and Amazon Comprehend allow to fully automated flows